Privacy Policy
Cosmicnode Privacy Policy

Effective Date: 02-05-2023

Updated: 02-05-2023

This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Cosmicnode Platform
If you see an undefined term in this Privacy Policy (such as “we” or “Cosmicnode Platform” or “Cosmicnode”), it has the same definition as in our Terms of Service.
When this policy mentions “Cosmicnode,” “we,” “us,” or “our,” it refers to the cosmicnode company that is responsible for your information under this Privacy Policy.
Cosmicnode its affiliates and subsidiaries (“we”, “us”, “our”, “Cosmicnode”) are committed to protecting your privacy. This Privacy Statement (“Statement”) describes our practices in connection with information privacy on personal data we process through your individual use of the following services, products, and related mobile applications (collectively, the “Products”)
In this Privacy Policy, “Personal Data” means information that can be used to identify an individual, either from that information alone, or from that information and other information we have access to about that individual. “Smart Devices” refers to those nonstandard computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including: smart home appliances, smart wearable devices, smart air cleaning devices, etc. “Apps” refers to those mobile applications developed by Cosmicnode that provide end users remote control to Smart Devices and with the ability to connect to Cosmicnode IoT Platform.
For other branded mobile applications powered by Cosmicnode , our Clients control all the Personal Data collected through our Products. We collect the information under the direction of our Clients and the processing of such information shall be limited to the purpose of providing the service for which our Clients has engaged us. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly.

Purposes and legal basis for processing Personal Data

The purpose for which we may process information about you are as follows:

Provide You Services: We process use your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing this usage is to perform our contract with you according to our Terms of Use.
Improve Our Services: We process your device information, usage data, location information and Smart Device related information to ensure the functions and safety of our Products, to develop and improve our Products and Services, to analyze the efficiency of our operations, and to prevent fraudulent or inappropriate usage.
Non-marketing Communication: We process your personal data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
Marketing Communication: We may process your personal data to provide marketing and promotional materials to you on our Products and Services. If we do so, each communication we send you will contain instructions permitting you to opt-out of receiving future communications of that nature. Additionally, if you consent to participate in our lottery, contest or other promotions, we may use your personal data to manage such activities.
Personalization: We process your account and profile data, usage data, device information to personalize product design and to provide you with services tailored for you, such as recommending and displaying information and advertisements regarding products suited to you, and to invite you to participate in surveys relating to your use of our Products.
Legal Compliance: We may process your personal data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Who do we share your information Personal Data with?

At Cosmicnode, we only share personal data in ways that we tell you about.
If Cosmicnode shares your personal data with a third party under the circumstance described in this section, Cosmicnode will ensure that the third party is subject to practices and obligations to comply with the relevant data protection and privacy laws of your country. Cosmicnode will contractually ensure compliance by any foreign Third Party Service Providers with the privacy standards that apply in your home jurisdiction.
We may share your Personal Data with the following recipients:

To our third party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
To our customers and other business partners who provide you, directly or indirectly, with your Smart Devices, and/or networks and systems through which you access and use our Sites and Services.
To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your personal information, and choices you may have regarding your personal information.
As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
To subsidiaries or affiliates within our corporate family, to carry out regular business activities.

Except for the third parties described above, to third parties only with your consent.

Your Rights Relating to Your Personal Data

We respect your rights and control over your personal data. You may exercise any of the following rights:

Via the “Profile – Personal Center” in our Products (for Product version 3.2 and later)
By emailing us at info@cosmicnode.com (for Product version before 3.2)

You do not have to pay a fee and we will aim to respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your personal information deleted from our database or otherwise let us know what limitations you would like to put on our use of your personal information. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.
You may:

Request access to the personal data that we process about you;
Request that we correct inaccurate or incomplete personal information about you;
Request deletion of personal data about you;
Request restrictions, temporarily or permanently, on our processing of some or all personal data about you;
Request transfer of personal information to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
Opt-out or object to our use of personal data about you where our use is based on your consent or our legitimate interests.

Information Security Safeguards

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your personal information. Cosmicnode provides various security strategies to effectively ensure data security of user and device. As for device access, Cosmicnode proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms, and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by info@cosmicnode.com

Information Retention Period

We process your personal data for the minimum period necessary for the purposes set out in this Privacy Policy, unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your personal data, and after the retention period ends, we will destruct your personal data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your personal data.

Changes to this Policy Notice

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
If you have any questions about our practices or this Privacy Policy, please contact us as follows:
Company Name: Cosmicnode B.V.
Mail Address: High Tech Campus 27, 5656 AE, Eindhoven, Netherlands.
Email: info@cosmicnode.com.

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Quality of Service(QoS)

The best-in-class Quality of Service (QoS) – bandwidth and latency for a wireless mesh network depends on the specific application. Cosmicnode wireless mesh network designed for high-performance applications such as real-time control and monitoring.

Over-the-Air (OTA) firmware update

supports device Over-the-Air (OTA) firmware updates over the mesh network. This means that firmware updates can be pushed to all devices on the network without the need to manually update each device individually. OTA can be performed even if some of the devices on the network are offline.

Bi-directional communication

Near real-time bidirectional communication is a type of communication that allows data to be transmitted and received in both directions with minimal latency. This makes it ideal for applications where it is important to have a quick response time, such as real-time control and monitoring.

Efficiency & Collision Avoidance

Cosmicnode wireless mesh network uses a proprietary routing algorithm designed for efficiency and collision avoidance. This algorithm is based on a number of factors, including the distance between nodes, the quality of the links between nodes, and the current traffic load on the network. It is designed to find the most efficient path for data packets to travel. 

No Single Point of Failure

All mesh nodes in a network can communicate with each other directly, without the need for a central bridge or coordinator. This decentralized communication structure makes mesh networks highly resilient to failures and capable of scaling to large numbers of nodes. Every mesh node can be configured as a transmitter and a receiver, and can forward data packets to other nodes in the network.

Lowest single hop latency

Cosmicnode wireless mesh network has a single hop latency of 15ms. This is the time it takes for a data packet to travel from one mesh node to another. This is a very low latency, which makes Cosmicnode ideal for applications such as real-time control and monitoring.
  •   Efficient routing algorithms: Cosmicnode uses efficient routing algorithms to quickly find the best path for data packets to travel.
  •   Adaptive channel selection: Cosmicnode uses adaptive channel selection to choose the best channel for data transmission based on current conditions.

Highly reliable and scalable

A distributed, highly reliable, scalable, and bidirectional wireless mesh network is a type of network that is designed to be resilient to failures and to be able to handle a large number of devices. It is also designed to be able to communicate in both directions, which makes it ideal for applications such as real-time control and monitoring.

Multi Radio Technology BLE and 2.4GHz

Cosmicnode wireless mesh network uses BLE and 2.4GHz in a complementary way. BLE is used for low-power communication and mesh networking, while 2.4GHz is used for high-bandwidth communication. This combination of technologies allows the Cosmicnode wireless mesh network to provide a highly reliable, low latency, and scalable solution for a wide range of applications. BLE BLE is a low-power wireless technology that is well-suited for wireless mesh networks. BLE has a number of advantages for mesh networks, including:
  •  Low power consumption: BLE devices consume very little power, which is important for mesh networks where devices may be battery powered.
  •  Short-to-mid range: BLE devices can have a range of up to 100 meters in ideal conditions. This makes BLE suitable for mesh networks where devices may be spread out over a large area.
  •  Mesh networking support: BLE supports mesh networking out of the box, making it easy to create mesh networks with BLE devices.  
2.4GHz 2.4GHz is a high-bandwidth wireless technology that is well-suited for applications that require high data throughput. 2.4GHz has a number of advantages for mesh networks, including: High bandwidth: 2.4GHz devices can support data rates of up to 250 kbps. This makes 2.4GHz suitable for mesh networks where devices need to transfer large amounts of data, such as real-time video or audio. Long range: 2.4GHz devices can have a range of up to 1000 meters in ideal conditions. This makes 2.4GHz suitable for mesh networks where devices may be spread out over a large area.

System Integrators and Installers

Cosmicnode lighting control system is easy to install and commission. Integration with wide range of lighting control products and accessories from different manufacturers and vendors. Offer third party integration API’s and gateways (supported protocols Modbus, SDDP, MQTT, Rest API). Mobile app SDK for custom app development or integration to existing app eco-system.